- How can i contact customer service?
Email us at [email protected]. Customer service will respond to your email as soon as possible. We look forward to hearing from you.
- Is all merchandise new?
All merchandise listed on our site is new, unless a product states in the description that it is pre-owneddays for delivery period.
- How do i check the status of my order?
To check the status of your order, log in to your account and click into your order to see shipment status & tracking details. If you checked out as a guest, you can view your order status by clicking “view your order” on either your order confirmation so shipping confirmation emails. ight.
- Why is there a pending charge on my account
The pending charge you are seeing on your account is an authorization hold. This hold will drop off your account within 3-5 business days. We’ll only charge when the product ships to you.
- Why hasn’t my order arrived yet?
Leightboutique uses a variety of shipping arrangements with brands, and some may result in longer shipping times than others. Most orders ship within 24-48 business hours, however shipping may take longer during the holidays.
We’ll send you an email with your tracking information once an order is on its way. Items will indicate their ship times in each description. If the tracking information for your package says delivered and you have not received it, please reach out to us at [email protected] and we will look into it for you. After the investigation, if the package still has not shown up within 3 business days of the delivery date then we will file a claim for you.
- Can i change or cancel my order after it has been placed?
Because we work so quickly to ship you your order, it is not possible for us to make changes or cancel an order once it has been placed. Depending on the item’s return policy, we are happy to accept the item(s) you have ordered once they have been received.
Product on leightboutique are available in very limited quantities for only a short period of time. As a marketplace, we have many suppliers and we are unable to substitutean item once the order is submitted.
- I only received part of my order – is it coming in multiple shipments?
Depending on where your item is shipping from, it is possible that your order may arrive in multiple shipments. Your shipment confirmation will indicate when an item ships with its tracking information.
- Do you offer price adjustments?
In order to provide a wide selection of products & brands, we work with a variety of third party vendors. We work hard with these partners to offer competitive pricing on our products. However, the prices on our website change often and we are not able to offer price adjustments once an order has been shipped.
- What does final sale mean?
Yes, all of our merchandise is new and not wFinal sale items are not eligible for refund, exchange, or store credit. Please contact us if you have any questions prior to placing your order.
- I have other questions.
No problem! Email us at [email protected] and we’ll be happy to help you out.